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Terms and Conditions

Terms and Conditions

GENERAL Terms & Conditions:

These Terms and Conditions are in addition to, and do not in any way reduce or vary the obligations in any agreement to purchase a Solar System ('System') from Solar Power Nation, should you choose to do so.

We may amend these Terms and Conditions from time to time. Any amended Terms and Conditions supersede any previous versions. As you are bound by these Terms and Conditions, we recommend that you periodically refer to them.

1. Prices that we advertise on our website and on any other campaigns are applicable only for standard install.

Specifications for a standard install are as follows:

House should have the following features: The roof is pitched and the house is single storey, and the meter box is of the following standards:
  1. Fibre fire-proof back board
  2. The casing of the motherboard is made out of metal and not wood/chipboard
  3. No loose wires which should be neatly tucked
  4. No old ceramic switches - only circuit breaker switches
  5. Enough space should be available to install an isolation switch
  6. Refer to 'Australian Standard AS-6002-1999 Domestic electric meter enclosure' for further details

Property should be in the metro area, which is up to 80 km from our warehouse in Sydney at Prestons:

Install address must:
  1. Have clear, unhindered vehicle access for our installers
  2. Have a completed home having wiring/power supply complying with current electrical standards
  3. not be under construction
  4. Have a suitable location for the inverter. If location is exposed or is in the open, a weather proof cover may be required

2. The advertised price is only valid for Pitched Tin roof (Flat roof attracts extra cost) & single storey house. Extra charges will be applicable for tile roof or multi storey property.

  • The advertised price is only applicable if the premises where the solar system being installed is eligible for Solar Rebate according to the Small-scale Renewable Energy Scheme.
  • You authorise Solar Power Nation to create and apply for STCs in your name and to receive the payment on your behalf. You agree to sign whatever documentation we may reasonably require to give effect to the assignment of STCs.
  • If Solar Power Nation does not receive payment for the STCs, for any reason whatsoever, you are required to pay the amount owing within 14 days from the day of the receipt of notice.
  • Solar Power Nation may terminate any agreement to supply a System should the government rebate or other benefit, including STCs, be reduced, discontinued, withdrawn or cancelled prior to the installation of your System. If we do terminate the sale for this reason you will be entitled to a full refund.

3. There may be additional cost involve when installing the system depending on the structure and situation of your property. Possible additional costs may involve the following:

  • Electricity meter changeovers, meter board upgrades, time switch installations or repairs, electrical inspections, trenching works or any other similar works will not be performed by Solar Power Nation and are not included in the advertised or quoted price
  • If the existing switchboard and/or electrical infrastructure at the installation address, or any other surfaces or structures where the System is to be installed, do not comply with all relevant legal requirements (including all relevant codes and regulations) you may need to repair, replace or upgrade those at your own cost prior to the installation.
  • We will not perform any building work required to permit installation of the System.

4. The price advertised is discounted and thus is only applicable to those who will be paying for the whole system on the day of installation and not on Finance.

5. A minimum deposit of 10% is payable when ordering your solar system. This deposit is paid when agreeing to buy the Solar System from us.

6. The Goods remain the property of Solar Power Nation until the purchase price is paid in full. Until you pay the full purchase price, you will be the custodian of the goods. The following points must also be adhered to:

  • You must keep the goods in your possession.
  • You must keep the goods in good condition and protect them from any damage.
  • The goods must be kept in a location appropriate to the nature of the goods, separately and marked so that the goods are clearly and easily identifiable as the Solar Power Nation's property.
  • If you change the location of the goods, we must be informed immediately.
  • You must under no condition sell, assign, change, pledge, lien or other encumbrance to be created in relation to the goods.
  • If you sell any of the goods while they remain the property of Solar Power Nation, the proceeds from the sale are owed to us and must be paid immediately.
  • If you do not pay us the purchase price of the goods by the due date, we may require you to deliver the goods back to us. The cost of delivering the goods back must be borne by you.
  • 48 hours' notice will be given by us to you for the return of the goods. If you do not return the goods within 48 hours, you must allow Solar Power Nation to enter your premises to take possession of the goods.

7. In case where we have installed the Solar System at you property and you do not make the full payment within the due date. We deserve the right to proceed with legal actions to recover the money owed to us. In such cases, we also deserve the right to recover any costs related to recovering your debt to us. This is including but not limited to Solicitor's Fees, Court Filling Fees etc.

8. Cancellation of any order after the cooling off period will incur an administrative fee of $200. Any fee charged by energy suppliers for approval of your solar system will not be refunded to you.

9. Solar Power Nation will beat any competitor's quote, provided it fulfils the following conditions:

  • Must be a formal quote and not a verbal quote or an email confirmation.
  • The price quoted by the other company cannot be a liquidation sale price.
  • The price guarantee can only be redeemed once per customer.
  • The price guarantee offer is applicable only for the metro areas (as defined in section # 1-B above)
  • The price guarantee is only for products with the exact same model number and specifications as the Solar Power Nation 's product.
  • The price guarantee only applies to currently stocked items.
  • The price guarantee does not apply to trade prices or commercial quantities.

10. All the necessary information must be provided by home owners or the relevant account holder. Any incomplete or incorrect information provided by you may result in a delayed response.

11. Any service related to solar products, depends on warranty provided by Solar power Nation supplier. We do not provide any warranty other than that provided by the manufacturer.

12. We will not be held liable for any damage to the solar system caused by fire, flood, storms or other accidents.

13. Solar Power Nation does not provide any guarantees regarding daily energy production by the solar system. Solar production output varies depending on the weather, direction of roof, shades and other factors.

14. It is the customers' responsibility to obtain all the necessary permits and permissions to have solar installed on the property - this includes but not limited to Council Building approvals and Permits, Strata Title Permission and Landlords permission. However, from time to time, Solar Power Nation will make the grid Connection application to the customer's energy provider.

Privacy Policy:

We regard our customers' privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact at

Collection of Information:

In order to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information:

Any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. Storage of Collected Information The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@solarpowernation.com.au.

Access to Collected Information:

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@solarpowernation.com.au .

Orders:

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications:

Solar Power Nation uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@solarpowernation.com.au . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. We do not share any information with third parties for any unknown or unrelated uses.

Legal:

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links:

Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.solarpowernation.com.au

Changes to Privacy:

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy:

We use the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Security Policy:

We use the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response. - Your complete credit card number cannot be viewed by or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate. - All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by us .

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy:

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via within 14 working days; however if the approval from your energy providers takes longer than usual, delivery will take a little longer. If you wish to query a delivery please contact us at info@solarpowernation.com.au . After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

Refund & Returns Policy:

If for any reason you are not completely satisfied with your order, You can cancel your order and request for a refund within 10 days after the order. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

Contact Us

Sydney Head Office

Suite 9, 131-135 Georges Street, Liverpool NSW 2170

1300-853-393

info@solarpowernation.com.au

Contact Us

Western Australia

67 Howe Street, Osborne park WA 6017

(08) 63555900

info@solarpowernation.com.au

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